Rescheduling and Cancellation Policy
We understand that unanticipated events occur. Car problems, traffic considerations, business meetings, and project deadlines affect our daily lives and can interfere with a appointment. In our commitment to provide an outstanding experience to all of our clients and out of consideration for our own time, we have adopted the following policies:
YOUR MASSAGE APPOINTMENT
Please be available for your appointment 15 minutes prior to the scheduled start time. Your therapist will arrive 10-15 minutes prior to your appointment start time in order to set up your space and allow time for a consultation and for you to complete any new client forms. If late arrival is inevitable, your service may be shortened in order to keep on schedule. The original treatment time will be charged.
Please provide at least 36 hours notice if you need to reschedule or cancel a treatment. This gives us enough time to fill the appointment. If a client fails to cancel before 36 hours, the full-service fee will be charged.
LATE ARRIVAL POLICY
Unfortunately, we cannot always provide late arrivals with an extension of scheduled appointments. In special cases we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The full-service fee will be charged.
NO SHOW POLICY
Upon finding that a client is absent from their appointment location, the therapist will attempt to contact the client, and will remain at the appointment location for 15 minutes. After this time the appointment will be considered a “no show” and the client will be charged the full fee for the service scheduled and NO credits will be provided.
REFERRAL PROGRAM POLICIES
Referrals to friends and family are an integral part of our growth and values. Because of this, ZAMARIYA offers each of our clients cash reward for every two qualified clients referred. To qualify as a referral, the referred clients:
Immediately after the two referred clients have been seen, you will receive notification. Upon notification please forward your mailing address to receive your cash reward.
GIFT CERTIFICATE POLICIES
Safety and Confidentiality
Prior to each session, the treatment plan will be discussed with you. At your first appointment you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read, understand, and agree to comply with our policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.
SCOPE OF PRACTICE
RESPECT AND BOUNDARIES
CONFIDENTIALITY AND CONVERSATION
EXISTING AND NEW MEDICAL CONDITIONS
When you schedule your appointment with us, you are agreeing to these policies and procedures
If you have any questions on the above information, please direct them to: