Policies and Procedures

Rescheduling and Cancellation Policy

​We understand that unanticipated events occur. Car problems, traffic considerations, business meetings, and project deadlines affect our daily lives and can interfere with a  appointment. In our commitment to provide an outstanding experience to all of our clients and out of consideration for our own time, we have adopted the following policies:


Please be available for your appointment 15 minutes prior to the scheduled start time. Your therapist will arrive 10-15 minutes prior to your appointment start time in order to set up your space and allow time for a consultation and for you to complete any new client forms. If late arrival is inevitable, your service may be shortened in order to keep on schedule. The original treatment time will be charged.


Please provide at least 36 hours notice if you need to reschedule or cancel a treatment. This gives us enough time to fill the appointment. If a client fails to cancel before 36 hours, the full-service fee will be charged.


Unfortunately, we cannot always provide late arrivals with an extension of scheduled appointments. In special cases we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The full-service fee will be charged.


Upon finding that a client is absent from their appointment location, the therapist will attempt to contact the client, and will remain at the appointment location for 15 minutes. After this time the appointment will be considered a “no show” and the client will be charged the full fee for the service scheduled and NO credits will be provided.


​Referrals to friends and family are an integral part of our growth and values. Because of this, ZAMARIYA offers each of our clients cash reward for every two qualified clients referred. To qualify as a referral, the referred clients:

  • Must be a first time ZAMARIYA.
  • Must live locally within the greater Charlotte Metro area at least 6 months out of the year.
  • Must schedule and receive one treatment of 60 minutes or greater.

Immediately after the two referred clients have been seen, you will receive notification. Upon notification please forward your mailing address to receive your cash reward.


  • Massage, skincare, spa packages are valid for massage within our Charlotte Metro service area.
  • Packages are non-transferable and non-refundable.
  • Massages, skincare, spa packages purchased in a package may not be divided into multiple treatments (ex: a one hour massage split into two 30 minute massages.)
  • In the event of unforeseen circumstances (sudden move or illness) which prohibits the use of part or all of your package, give us a call to discuss options.


  • Un-redeemed pre-paid massages, skincare services will not roll over to the next month.
  • Memberships are non-transferable.
  • Massage sessions purchased under membership may not be divided into multiple treatments (ex: one hour massage split into two 30 minute massages)
  • Membership plan rates may increase at any time, but your rate is locked in for the life of your membership.
  • At client request, plans may be deferred twice during the lifetime of the membership. Deferment may be up to 2 months.
  • Additional discounts and promotions may not be combined with your reduced member rate.
  • Membership plans are provided at a significantly reduced rate and are therefore are non-transferable and may not be shared.
  • Client no-shows or late cancellations (less than 36 hours prior to appointment) will be forgiven once. After the first incident all no-shows or late cancellations will be billed at the member rate.


  • Gift certificates are transferable.
  • Gift certificates are non-refundable.
  • If purchased at full price, your gift certificate does not expire.
  • If purchased at a discount, your gift certificate is valid until the expiration date noted on the certificate, after the date your responsible for the balance. (Ex: A $110 gift certificate purchased for $75 will be valued at $75 after expiration.)
  • If your gift certificate was given by ZAMARIYA as a promotional gift, it is valid until the expiration date noted on the certificate.

Safety and Confidentiality


Prior to each session, the treatment plan will be discussed with you. At your first appointment you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read, understand, and agree to comply with our policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.


  • ZAMARIYA therapists are licensed professionals and held to the highest standards of the North Carolina Board of Massage and Bodywork Therapists and NC State Board of Cosmetic Art Examiners.
  • Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply complimentary therapies, with the intention of positively affecting the health and well-being of the client.
  • Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.
  • Massage Therapists in the state of North Carolina are not approved to perform manual adjustments (chiropractic adjustments) of joint structures.


  • ZAMARIYA Therapists will gladly adjust pressure, temperature, music selection or volume, work longer on an area or move on at client request. Please let us know your preferences so we can provide you with the best experience possible.
  • The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time.
  • The client will always be modestly draped. Only the area being massaged will be un-draped. Requests for no draping will NOT be accommodated in accordance with our own ethical guidelines and North Carolina law.


  • Requests for sexual activity will not be tolerated. The treatment will be stopped, and the request will be viewed as solicitation and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled, and the full-service price will be charged.
  • The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained.
  • Sexual interaction or discussion of any kind between the client and the massage therapist is never appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.
  • We do not massage anyone under the age of 18 without signed parental consent


  • The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.
  • Any health information disclosed, observed or treated will be kept confidential under HIPAA law.


  • It is the responsibility of the client to keep the massage therapist or esthetician informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the service may be continued.
  • The client must also keep the massage therapist and esthetician informed of any changes in health conditions.

When you schedule your appointment with us, you are agreeing to these policies and procedures

If you have any questions on the above information, please direct them to:

Email: hello@zamariya.com

Email: Hello@zamariya.com


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