We understand that unanticipated events occur. Car problems, traffic considerations, business meetings, and project deadlines affect our daily lives and can interfere with a massage appointment.

In our commitment to provide an outstanding massage experience to all of our clients and out of consideration for our own time, we have adopted the following policies:

Please be available for your appointment 15 minutes prior to the scheduled start time. Your massage therapist will arrive 10-15 minutes prior to your appointment start time in order to set up your massage space and allow time for a consultation and for you to complete any new client forms.

If late arrival is inevitable, your service may be shortened in order to keep on schedule. The original treatment time will be charged.

Unfortunately, we cannot always provide late arrivals with an extension of scheduled appointments. In special cases we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The full-service fee will be charged.

Please provide at least 36 hours’ notice if you need to reschedule or cancel a treatment. This gives us enough time to fill the appointment.

• You may cancel your appointment 36 hours without charge before your scheduled appointment. If you fail to call cancel before 36 hours or do not show for your schedule appointment the full-service fee (100%) will be charged.

All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.

Referrals to friends and family are an integral part of our growth and values. Because of this, Zamariya offers each of our clients a cash reward for every two paying clients. To qualify as a referral, the referred clients:

• Must be a first time Zamariya Massage client.
• Must live locally within the greater Charlotte and surrounding area at least 6 months out of the year.
• Must schedule and receive one treatment of 60 minutes or greater.

Immediately after the two referred clients have been seen, you will receive notification. Upon notification please forward your mailing address to receive your cash reward.

• Unredeemed pre-paid massages will roll over to the next month.
• Memberships are non-transferable.
• Massage sessions purchased under membership may not be divided into multiple treatments (ex: one hour massage split into two 30 minute massages)
• Membership plan rates may increase at any time, but your rate is locked in for the life of your membership.
• At client request, plans may be deferred twice during the lifetime of the membership. Deferment may be up to 2 months.
• Additional discounts and promotions may not be combined with your reduced member rate.
• Membership plans are provided at a significantly reduced rate and are therefore are non-transferable and may not be shared.
• Client no-shows or late cancellations (less than 24 hours prior to appointment) will be forgiven once. After the first incident all no-shows or late cancellations will be billed at the member rate.

• Massage packages are valid for massage within our Charlotte and surrounding area.
• Packages are non-transferable and non-refundable.
• Massages purchased in a package may not be divided into multiple treatments (ex: a one hour massage split into two 30 minute massages.)
• In the event of unforeseen circumstances (sudden move or illness) which prohibits the use of part or all of your package, give us a call at (704-289-8811) to discuss options.

• Gift certificates are transferable.
• Gift certificates are non-refundable.
• If purchased at full price, your gift certificate does not expire.
• If purchased at a discount, your gift certificate is valid until the expiration date noted on the certificate, after which your certificate is valued at the original price paid. (Ex: A $100 gift certificate purchased for $75 will be valued at $75 after expiration.)
• If your gift certificate was given by Zamariya massage as a promotional gift, it is valid until the expiration date noted on the certificate.